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FAQS: Insurance Reimbursement and Payment Information

Do you accept insurance?

No, I do not accept insurance directly, and all in-person visits are private pay only. However, you can get a superbill or access either of the platforms listed on this page, Headway or ALMA for possible insurance coverage through those sites.

Get Reimbursed By Insurance

What is a superbill?

 

A superbill is a detailed receipt that includes all the information your insurance company needs to process an out-of-network claim. It lists services provided, dates, fees, provider credentials, and billing codes.

How do I get my superbill?

Superbills will be sent automatically by secure email or through the client portal. If you need an additional copy, simply email the office. Email counselor@northdallascounselor.com 

How can I submit my superbill to my insurance company?

 

Option 1: Use Thrizer (Recommended)

  • Visit www.thrizer.com
     
  • Create an account and upload your superbill
     
  • Thrizer submits the claim and follows up on your behalf
     
  • Cost: $2 per session
     
  • Learn more: thrizer.com/pricing
     

Option 2: Submit it Yourself

  • Log in to your insurance company’s member portal
     
  • Look for the “Submit a Claim” or “Out-of-Network” section
     
  • Complete any required forms and upload your superbill
     
  • You may also mail the documents—check your provider’s instructions

Submit A Claim Using Thrizer

Schedule An Insurance Visit with ALMA or HEADWAY

ALMA

HEADWAY

HEADWAY

I do not accept insurance directly, and all in-person visits are private pay. However, you may be able to use your insurance benefits through ALMA for virtual care.

Here’s how it works:

  1. First step: Click the ALMA image or button below, and book a consultation with me.
  2. Next step: Upload your insurance information to the ALMA platform.
  3. Final step: ALMA will let you know if your insurance is accepted.

If your insurance is not accepted, you can still book an appointment with me directly as a private-pay client. This process ensures clarity about your coverage options while keeping care accessible.

Check Insurance with ALMA

HEADWAY

HEADWAY

HEADWAY

I do not accept insurance directly, and all in-person visits are private pay. However, you may be able to use your insurance benefits through HEADWAY for virtual care.

Here’s how it works:

  1. First step: Click the HEADWAY image above, or button below, to schedule your appointment and upload your insurance information.
  2. Next step: HEADWAY will process your insurance details and confirm what is covered.

If your insurance is not accepted, you are welcome to book an appointment with me directly as a private-pay client. This simple process makes it easy to explore your options for virtual care.

Schedule & Verify Insurance with HEADWAY

Schedule A Private Pay Visit

Five Minute Phone Call To Discuss Scheduling
Student Services

Couples

60 Minute Virtual Visit
45 Minute Virtual Visit
In-Person Office Visit 60 Minutes

Adults (Select Life Coaching or Therapy During Check Out)

Schedule A Mental Health Check-Up
45 Minute Virtual
60 Minute Virtual Visit
30 Minute Virtual Visit
In-Person Office Visit 60 Minutes
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  • About Dr. Thompson

Monique Thompson, DHA, LPC, LPC-S

Licensed Professional Counselor

972-820-9965

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Office Hours: Monday – Friday | 8:00 AM – 3:00 PM

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